Service Desk
Gratitude IncService Desk
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Skill: Service Desk
Relevant Experience: 5+ years
Location: Chennai/Bangalore
Grade: BPO 2/3
Salary Package: 6-9 LPA
Must Have
• Willingness to work in 24x7 rotational shifts
• Excellent written and oral communication skills for clear stakeholder interaction.
• Hands-on experience with ticketing tools such as ServiceNow and JIRA.
• Ability to manage stakeholder communication across technology and business teams.
• Basic troubleshooting skills for hardware, software, and network issues.
Good to Have
• Familiarity with ITIL processes and incident management best practices.
• Exposure to global support environments and cross-cultural communication.
• Knowledge of SLA compliance and escalation procedures.
• Experience in creating knowledge base articles and documentation.
• Customer-centric mindset with strong problem-solving abilities.
**Graduation is compulsory**
**PAN and DOB is required for Employee Profile creation**
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Senior HR Recruiter (IT & BPO) (Hyderabad)
Gratitude Inc5 - 10 Year(s)
Confidential
Hyderabad, India
1 - 10 Year(s)
15 - 50 Thousand p.m
Mumbai, India
Customer Service Voice - US insurance
Gratitude Inc1 - 12 Year(s)
Confidential
Mumbai, India
Medical Writer
Gratitude Inc5 - 6 Year(s)
70 - 100 Thousand p.m
Pune, India
1 - 10 Year(s)
15 - 50 Thousand p.m
Mumbai, India
R2R Delivery Lead
Gratitude Inc10 - 15 Year(s)
Confidential
Bangalore, India
Cargo Operations Specialist SME
Gratitude Inc10 - 15 Year(s)
Confidential
Mumbai, India
Shift Manager – Global Freight Forwarding Operations
Gratitude Inc4 - 8 Year(s)
90 - 130 Thousand p.m
Mumbai, India
Customer Service Associate Process | International Voice
Gratitude Inc1 - 6 Year(s)
60 - 65 Thousand p.m
Mumbai, India
Customer Service Associate
Gratitude Inc1 - 12 Year(s)
Confidential
Mumbai, India