Job Description: Sourcing & Procurement – Team Leader / SME

Job Title: Sourcing & Procurement – Team Leader / Subject Matter Expert (SME)
Location: Bangalore, India
Experience: 6–10 Years
Band: BPO 3 / BPO 4
Salary: Up to ₹12 LPA
Job Code: 432218
Employment Type: Full-Time

Role Overview

We are looking for an experienced Sourcing & Procurement Team Leader / SME to manage procurement operations, lead a team of 10–15 resources, and ensure efficient service delivery across domestic and international supplier networks. The successful candidate will have strong procurement process knowledge, experience in team management, and familiarity with ERP and procurement platforms such as Oracle, Coupa, and SAP.

The role requires a results-driven professional who can manage daily operations, maintain service-level commitments, strengthen governance and compliance, resolve supplier and requester queries, and drive continuous process improvement.

Key Responsibilities

1. Team Leadership and Management

• Lead and manage a team of 10–15 procurement professionals.

• Support recruitment, onboarding, training, performance management, and employee development.

• Monitor team productivity, quality, attendance, and attrition.

• Set clear performance expectations and ensure accountability for operational results.

• Provide coaching and guidance to improve team performance and process knowledge.

2. Sourcing and Procurement Operations

• Oversee daily sourcing and procurement activities to ensure accurate and timely service delivery.

• Support procurement processes involving purchase orders, supplier coordination, contract administration, and catalog management.

• Review purchase orders and support category teams with spend consolidation and procurement data analysis.

• Create, maintain, and administer contracts and procurement catalogs.

• Monitor supplier and requester queries and ensure timely resolution.

• Identify exceptions and coordinate corrective actions.

3. Service Delivery and SLA Management

• Manage daily operations and track key performance indicators (KPIs), quality metrics, and service-level agreements (SLAs).

• Ensure operational targets, turnaround times, and productivity requirements are consistently met.

• Prepare and review performance reports and provide regular updates to stakeholders.

• Coordinate with client organizations to understand requirements and address service delivery concerns.

• Escalate operational issues and ensure timely resolution.

4. Governance, Risk, and Compliance

• Establish and maintain process controls, quality plans, and risk-mitigation initiatives.

• Ensure compliance with procurement policies, contractual requirements, and established procedures.

• Identify potential operational risks and develop appropriate mitigation plans.

• Maintain accurate procurement documentation and support audit requirements.

• Strengthen governance, controls, and compliance across procurement operations.

5. Supplier and Stakeholder Management

• Manage relationships with domestic and international suppliers, customers, and internal stakeholders.

• Resolve procurement-related queries from requesters, suppliers, and client teams.

• Collaborate with category management and other business teams to support procurement requirements.

• Communicate effectively with stakeholders to manage expectations and maintain service quality.

• Use collaboration and influencing skills to drive timely decisions and issue resolution.

6. Process Improvement and Analytical Support

• Identify process gaps and implement continuous improvement initiatives.

• Analyze procurement data, spend information, exceptions, and operational trends.

• Recommend improvements to workflows, controls, and service delivery practices.

• Support data consolidation, purchase order reviews, and procurement reporting.

• Drive efficiency, accuracy, and consistent process execution.

Required Qualifications and Skills

• Minimum 15 years of regular, full-time education (10+2+3).

• 6–10 years of experience in sourcing, procurement, or procurement operations.

• Previous experience as a Team Leader or SME in a sourcing and procurement process.

• Experience managing teams and overseeing daily operational performance.

• Strong understanding of procurement processes, supplier management, contracts, catalogs, and purchase orders.

• Experience working with domestic and international suppliers and customers.

• Exposure to ERP and procurement systems such as Oracle, Coupa, and SAP.

• Proficiency in Microsoft Office applications.

• Strong written and verbal communication skills.

• Excellent analytical, problem-solving, and decision-making abilities.

• Strong collaboration, influencing, and stakeholder-management skills.

• Results-oriented approach with a focus on quality, productivity, and service delivery.

Preferred Competencies

• Team leadership and people management.

• SLA/KPI monitoring and operational reporting.

• Procurement governance and compliance.

• Contract and catalog administration.

• Purchase order review and spend consolidation.

• Supplier query resolution and exception management.

• Risk identification and mitigation planning.

• Process improvement and quality management.

• Strong attention to detail and accountability.

Important Application Information

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are mandatory for candidate profile creation.

Ideal Candidate Profile

The ideal candidate is a procurement professional with strong sourcing and procurement expertise, proven team leadership experience, knowledge of ERP platforms, and the ability to manage supplier relationships, maintain compliance, achieve service delivery targets, and continuously improve operational performance.