Sr manager Process Excellence for General Insurance co at Vashi

Gratitude Inc

2147 Views

15 hours ago

12-20 Year(s)

₹ 75 - ₹ 120 Thousand p.m

Navi Mumbai (Vashi)

Job Description

Key Skills

Business Excellence Lean Six Sigma Black Belt Black Belt Trained Six Sigma Master Black Belt 2-3 yrs in Master Black Belt; 10 yrs Operational Experience

8 candidate(s) have already applied for this Job. Apply now

Urgent require Sr manager Process Excellence for aleading General Insurance co at Vashi Mumbai

Number of Vacancies

Role Name / Designation Chief Manager Process Excellence Group

On;y Mumbai candidates no outstation Candidates allowed

Business Group Service, Operations & Tech

Vertical Quality Assurance

Location Mumbai –Vashi

Reporting To Vice president Customer Experience

Stakeholder Management

Key Job Role & KPI details :

Job Role:

 Lead cross functional process improvement projects applying the process excellence methodology and thereby streamline and standardize customer impacting processes, to achieve reliable and reproducible results

 Evaluate and initiate six sigma improvement projects with focus on tangible business impact and timelines. Serve as project lead / project coach to the process improvement projects

 Run process workshops to assess the process capabilities, document the process maps / flows and identify and prioritize process improvement projects

 Prepare project updates ,business reports and presentations as required

 Review process notes/manuals to assess process construct, check risks and mitigants, provide insights on enhancing customer experience via process improvements/leveraging technology

 Plan and schedule business process reviews and ensure all business processes remain active at all times

 Plan, conduct and manage the internal and external ISO 9001 QMS audits across the organization

 Schedule refresher trainings as required for the internal auditors

 Monitor the Business Process Management tool for modelling of processes and manage rollout of new/revised business processes across the organization

 Apply for Business Excellence awards nationally and internationally

 Liaise with technology team for timely delivery of requirements shared and coordinate business user community for the execution of user acceptance test as well as tracking issues.

 Maintain repository of BRS documents with proper version control mechanism with BCP adherence.

 Strong analytical skills and logical ability with creative approach to problem-solving and excellent communication & supervisory skills.

 Hands on experience on Microsoft office tools and using macros in Excel

Required Qualification / Experience

Qualification:

Six sigma Black Belt certified with at least 2 years of experience post black belt certification. Preferably PMP certified.

Software competency: MS project, Visio

Experience: Overall 10 to 12 years of experience and of which minimum 2 years in a similar role in the customer service domain with exposure on handling national level roles.

Interested candidate plz watsup your cv at 9920804212

Please share this messsage to colleague and freinds looking for a relevant opportunity.

Incase not interested plz refer someone from your rich contacts

Regards

Pankaj B Khanted

Genext Consultants

Role

Manager -Customer Service

Timings

Day Shift (Permanent)

Industry

Insurance

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Pankaj Khanted

Recruiter - Gratitude Inc

NA, india

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