SuccessFactors and HRO Team Lead

Gratitude Inc

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1 day ago

SuccessFactors and HRO Team Lead

5-8 Year(s)

60 - 75 Thousand p.m

Mumbai

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Job Description

Key Skills

Analytical Skills Stakeholder Management Problem-Solving Skills SIPOC

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SuccessFactors and HRO Team Lead | Mumbai

Location: Mumbai
Experience: 5 to 8 Years
Band: BPO 3
Salary: Up to ₹9 LPA

Job Overview

We are looking for an experienced SuccessFactors and HRO Team Lead with strong expertise in HR Operations, SAP SuccessFactors, and Process Transition Management. The ideal candidate should have hands-on experience in Employee Central, L2 Support Activities, SAP and SuccessFactors Integration Troubleshooting, Reporting, and Payroll-related Processes.

Key Responsibilities

Lead and manage HR Operations and SuccessFactors support activities.
Handle L2 support issues related to SAP SuccessFactors and SAP replication processes.
Investigate and resolve replication and integration issues between SAP and SuccessFactors systems.
Support Employee Central operations and employee lifecycle management activities.
Manage process transitions including documentation, knowledge transfer, and stabilization activities.
Prepare and maintain process maps, SIPOC documentation, RCA reports, and escalation trackers.
Perform Root Cause Analysis (RCA) and implement corrective actions.
Handle escalations and ensure timely issue resolution.
Generate and maintain SAP and SuccessFactors reports and dashboards.
Coordinate with HR, Payroll, Technical Support, and other stakeholders.
Support payroll-related HR operations and data validation activities.
Ensure adherence to SLAs, compliance standards, and operational controls.
Drive continuous improvement initiatives.

Required Skills

5 to 8 years of experience in HR Operations and SuccessFactors support.
Strong hands-on experience in SAP SuccessFactors Employee Central.
Experience in L2 support and troubleshooting SAP-SuccessFactors integration/replication issues.
Good understanding of HR processes and payroll operations.
Experience in process transition and stabilization.
Knowledge of Process Mapping, SIPOC, RCA, and Escalation Management.
Experience in SAP and SuccessFactors reporting.
Strong analytical, problem-solving, and stakeholder management skills.

Preferred Qualifications

Bachelor's Degree in HR, Business Administration, IT, or related field.
Experience in Shared Services/BPO HR Operations environment.
SAP SuccessFactors Employee Central Certification (preferred).
Exposure to Payroll Processes and HR Systems Integration.

Eligibility Criteria

Relevant experience in SuccessFactors and HR Operations is mandatory.
Strong expertise in Employee Central and L2 Support is required.
Must be comfortable working from Mumbai.

Important Notes

Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth are mandatory for profile creation.

Questionnaire Form

Please complete the questionnaire using the link below:

Questionnaire Link: https://myglit.com/lateral/cref/2431bbfae9

Note: Filling out this form is mandatory. Profiles submitted without the completed questionnaire will not be considered for further processing.

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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