SuccessFactors and HRO Team Lead

Gratitude Inc

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2 weeks ago

SuccessFactors and HRO Team Lead

5-8 Year(s)

Mumbai

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Job Description

Key Skills

SuccessFactors and HRO SIPOC Successfactors L2

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We are looking for an experienced SuccessFactors and HRO Team Lead to manage HR Operations support, SAP SuccessFactors Employee Central activities, and process transition initiatives. The ideal candidate will possess strong expertise in HR Operations, SAP SuccessFactors, Employee Central, L2 support, process improvement, and stakeholder management.

This role will be responsible for handling operational escalations, troubleshooting integration and replication issues between SAP and SuccessFactors systems, supporting payroll-related activities, and driving process excellence within defined service levels.

Location: Mumbai

Experience: 5–8 Years

Salary: Up to 9 LPA

Key Responsibilities

Lead and manage HR Operations and SAP SuccessFactors support activities.
Provide L2 support for SAP SuccessFactors and SAP replication-related issues.
Troubleshoot integration and replication issues between SAP and SuccessFactors systems.
Support Employee Central processes and employee lifecycle management activities.
Manage process transition projects, knowledge transfer, and stabilization activities.
Prepare and maintain process maps, SIPOC documentation, RCA reports, and escalation trackers.
Conduct root cause analysis and implement corrective and preventive actions.
Handle escalations and ensure timely resolution within SLA timelines.
Generate reports and dashboards using SAP and SuccessFactors reporting tools.
Coordinate with HR, payroll, technical support, and business stakeholders.
Support payroll validation and HR data management activities.
Drive continuous improvement initiatives to improve efficiency and service delivery.

Required Skills

SAP SuccessFactors Employee Central
HR Operations
L2 Support
SAP & SuccessFactors Integration
Replication Troubleshooting
Payroll Operations
Process Transition Management
Process Mapping
SIPOC
Root Cause Analysis (RCA)
Escalation Management
Reporting & Dashboarding
Stakeholder Management

Preferred Qualifications

Bachelor's Degree in HR, Business Administration, IT, or related field.
SAP SuccessFactors Employee Central Certification (Preferred).
Experience in Shared Services or BPO HR Operations environment.
Exposure to Payroll Operations and HR Systems Integration.

Key Competencies

Strong analytical and problem-solving skills.
Excellent communication and stakeholder management.
Process improvement mindset.
Ability to manage multiple priorities and deadlines.
Team leadership and operational excellence.

Important Note

Ex-TCS employees are not eligible to apply.
PAN Number and Date of Birth (DOB) are mandatory for profile creation.
Candidates must be willing to work from Mumbai location.

Role

Human Resources Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Human Resources

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