Team Lead - Employee Benefit (Claims)
Gratitude IncTeam Lead - Employee Benefit (Claims)
Job Description
Key Skills
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Team Lead - Employee Benefit
Location: Pune
Experience: 6 to 10 Years
Job Description
We are looking for an experienced Team Lead - Employee Benefit to manage claim reimbursement operations, particularly travel claims. The role will involve leading a team of processors, ensuring accuracy and completeness of claims, managing stakeholder escalations, and ensuring SLA and KPI adherence.
Key Responsibilities
Review claims processed by the team for accuracy, correctness, and completeness.
Act as the SPOC for stakeholders, addressing queries and providing timely updates.
Guide, mentor, and manage the performance of team members.
Analyze claims to identify trends, potential fraud, and areas for process improvement.
Handle escalations and ensure timely resolution.
Prepare and publish performance reports for leadership.
Maintain proper process documentation and support cross-skilling of resources.
Ensure consistent achievement of SLA and KPI targets.
Work effectively under pressure while meeting operational timelines.
Required Skills & Qualifications
Commerce Graduate.
6 to 10 years of relevant experience in claim reimbursements, preferably travel claims.
Strong communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
Customer-centric approach with effective collaboration skills.
Ability to manage timelines and work effectively under pressure.
Experience with MS Excel, MS Outlook, and SAP.
Important Note
- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth are required for profile creation.
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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