Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Team Lead – Employee Benefits

416 Views 3 weeks ago
Experience 6–10 Year(s)
₹
Salary ₹ 58.33 – 1 Lacs p.m
Location Pune
84 candidate(s) already applied

Job Description

Hiring: Team Lead – Employee Benefits | Pune

Experience: 6–10 Years
CTC: Up to ₹12 LPA
Band: BPO 3/4 

Key Responsibilities:
• Review travel/employee benefit claims for accuracy & completeness
• Lead and monitor team performance
• Act as SPOC for stakeholders and manage escalations
• Analyze claims, identify trends, fraud risks & improvement areas
• Track SLAs & KPIs and publish performance reports
• Maintain process documentation & drive cross-skilling

Requirements:
• 6–10 years of experience in claim reimbursements, especially travel claims
• Commerce Graduate
• Strong communication, analytical & problem-solving skills
• Customer-centric and collaborative approach
• Ability to work under pressure and meet timelines
• Proficiency in MS Excel, Outlook & SAP

Ex-TCS employees are not eligible.

Apply here: https://myglit.com/lateral/cref/256219c60e
PAN & DOB required for profile creation.

Key Skills

18 Skills
Customer Service Problem Solving SAP Trend Analysis Performance Management outlook Process Improvement claims ms excel team leadership Experience of preparing process documentation Good exposure in to escalation management People Management & Team Leadership Capability(Staffing, Engagement, Succession MIS Reporting, Data Analysis & Business Presentation Skills (Excel, PPT SLA / KPI Management Team Management, SLA Management Employee benefit Employee Travel Claims Processing, Reimbursement for India Market

Role Specifications

Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Piyush Rathi
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