Team Lead – Live TV & Media Operations

Gratitude Inc

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12 hours ago

Team Lead – Live TV & Media Operations

4-5 Year(s)

Bangalore

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Job Description

Key Skills

Worked in a live operations/time sensitive environment; ie. call center, help desk, network operations,OTT(Prefered)

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Location: Bangalore

Experience: 4–5 Years
Salary: Up to 12 LPA

The Opportunity

We’re looking for a Team Lead – Live TV & Media Operations to manage time-sensitive broadcast operations, lead teams, monitor live content, and ensure consistent SLA and quality performance.

This role is ideal for professionals with experience in Live TV, Live Sports, OTT, Video-on-Demand, Media Operations, or other real-time operations environments.

What You’ll Do

Lead and manage team performance, task allocation, quality and SLA delivery.
Monitor live TV, sports and VOD operations using internal tools and dashboards.
Oversee multiple live video feeds with strong attention to detail.
Handle escalations and coordinate with clients, vendors and cross-functional teams.
Conduct RCA, quality audits and process reviews.
Coach team members and implement performance improvement plans.
Create and maintain SOPs, reports, dashboards and governance documentation.
Participate in client calls, business reviews and performance presentations.
Monitor tickets, emails, chats and operational updates to ensure timely resolution.
Drive workflow and process improvements.
Support internal audits and compliance requirements.

What We’re Looking For

4–5 years of professional experience, including 3+ years in a leadership/people-management role.
Experience in Live TV, Live Sports, OTT, VOD, Media Operations or another time-sensitive operations environment.
Strong understanding of live-streaming and video operations.
Experience with CRM, ticketing, workflow or operations management tools.
Strong troubleshooting, RCA, reporting and documentation skills.
Excellent communication, prioritisation and stakeholder-management abilities.
Comfortable working with multiple devices including Smart TVs, mobile devices, tablets and gaming consoles.
Strong proficiency with Google Workspace, Chrome and digital collaboration tools.
Ability to monitor live streams for extended periods and identify programme start/end cues and operational issues.
Strong analytical skills with experience tracking team metrics and performance reports.

Work Requirements

Willing to work weekends and assigned shifts.
Able to work beyond the scheduled shift when required by the client, on an occasional basis.
Comfortable working in a fast-paced, high-priority environment.

Interested? Send your updated CV highlighting your leadership, Live TV/OTT/Media Operations, live-stream monitoring and SLA management experience.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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