Team Lead – P2P Quality

Location: Pune
Experience: 7–10 Years
Band: BPO 4/5
Department: Finance & Accounting – Procure to Pay (P2P)

Job Overview

We are looking for an experienced Team Lead – P2P Quality to lead end-to-end quality control operations within the Accounts Payable (AP) and Procure to Pay (P2P) function. The ideal candidate will have a strong understanding of invoice processing, payment operations, vendor master management, helpdesk support, and Travel & Expense (T&E) processes.

The candidate will be responsible for maintaining process accuracy, ensuring compliance with SOPs and SLAs, conducting quality audits, identifying process gaps, performing Root Cause Analysis (RCA), and implementing corrective and preventive actions to improve operational performance.

Key Responsibilities

• Lead end-to-end quality control and audit operations across Accounts Payable and P2P processes, including invoice processing, helpdesk, payments, vendor master management, and T&E.

• Ensure adherence to Critical to Quality (CTQ) parameters, SOPs, internal policies, and regulatory or compliance requirements.

• Conduct daily quality audits and ensure timely reporting of audit results to internal and external stakeholders.

• Review audit findings, identify quality gaps, and recommend appropriate corrective and preventive actions.

• Perform Root Cause Analysis (RCA) and 5 Whys analysis to investigate process errors and prevent recurrence.

• Monitor team deliverables to ensure timely completion, process accuracy, and compliance with established standards.

• Track and maintain Service Level Agreements (SLAs), Key Performance Indicators (KPIs), turnaround time (TAT), and accuracy targets.

• Identify process inefficiencies, recurring errors, and improvement opportunities to enhance overall quality and productivity.

• Prepare and maintain quality reports, audit dashboards, performance metrics, and process documentation.

• Collaborate with operations, client stakeholders, and cross-functional teams to resolve quality issues and improve process performance.

• Support continuous improvement initiatives, standardization, and implementation of quality enhancement measures.

• Demonstrate proactive communication, analytical thinking, and effective conflict-resolution skills.

Required Skills and Qualifications

• Strong understanding of the end-to-end Accounts Payable and Procure to Pay lifecycle.

• Knowledge of invoice processing, payment processing, vendor master management, helpdesk operations, and T&E.

• Experience in quality assurance, quality control, process audits, and compliance monitoring.

• Hands-on knowledge of Root Cause Analysis, 5 Whys, and corrective and preventive action planning.

• Understanding of CTQ parameters, SOP adherence, SLAs, KPIs, TAT, and process accuracy.

• Strong analytical, problem-solving, and decision-making abilities.

• Excellent verbal and written communication skills.

• Ability to manage stakeholders, resolve conflicts, and drive process improvements.

• Proficiency in MS Office and Advanced Excel.

• Knowledge of ERP systems such as SAP is preferred.

Good to Have

• B.Com, M.Com, or a postgraduate degree in Finance, Accounting, or a related field.

• Experience in Accounts Payable, P2P operations, or finance and accounting shared services.

• Strong understanding of finance and accounting principles.

• Experience in quality reporting, audit documentation, and continuous improvement initiatives.

Candidate Expectations

• Strong ownership of quality performance and operational deliverables.

• Proactive approach to identifying errors and preventing recurring issues.

• Ability to work collaboratively with operations teams and internal and external stakeholders.

• Commitment to meeting daily, weekly, and monthly quality, accuracy, and turnaround time targets.

Important Hiring Information

• Location: Pune

• Job Code: 437078

• Exclusion Criteria: Former TCS employees are not eligible to apply.

• Profile Creation: PAN and Date of Birth (DOB) are required for profile creation. These details should be collected and handled securely through the authorized recruitment process.