Team Leader for US Banking Process

Gratitude Inc

233 Views

18 hours ago

1-2 Year(s)

₹ 5 - ₹ 6 Thousand p.a

Mumbai

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Job Description

Key Skills

Team Leader Team Management

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Apply for a top company and a brand.

Location- Goregaon East, Mumbai

Responsible for maintaining discipline and absenteeism of team on the floor.

• Responsible for staff retention within the team.

• Coordination between Managers and Team Members.

• Ensure prompt and accurate service and achievement of targets.

• Responsible for Team Building & Implementation of Processes

• Team handling and Mentoring.

• Performance feedback session to be provided to agents.

• Analyze various reports including process dashboards & team performance reports.

• Should have working knowledge of AHT and WFM.

• Primary focus on achieving SLA.

• Motivating associates through effective management, career development & implementation of reporting mechanism.

• Timely Submission of Operations Review

• Preparing roster and manage shrinkage

• Conduct audits & share feedback with team members

• Monitor team performance and report on metrics

• Good analytical skills, expertise in MS Excel

Need 1 year of TL Experience on papers atleast in International Voice Process

Salary package 5 LPA to 5.5 LPA

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Thwisha Shetty

Recruiter - Gratitude Inc

NA, india

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