Operations Manager
Gratitude IncOperations Manager
Job Description
Key Skills
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Operations Manager – Google Products
Role: Operations Manager
Location: Chennai / Indore
Experience: 5–10 Years
Shift: 24/7 Rotational Shifts
Contractual Services: Operations Management Services
Mandatory: Relevant Google Product Experience
Job Summary
We are looking for an experienced Operations Manager to manage day-to-day operations, drive team performance, ensure compliance, and support continuous improvement. The candidate will be responsible for monitoring KPIs, managing resources, coaching team members, resolving operational issues, and maintaining strong communication with stakeholders.
Relevant Google Product Experience is mandatory.
Key Responsibilities
Performance & Compliance Governance
Monitor and ensure adherence to KPIs, quality standards, and compliance requirements.
Analyze performance data to identify trends, strengths, and areas for improvement.
Lead and coach teams to achieve operational and performance targets.
Establish clear communication protocols across the team and with stakeholders.
Identify performance gaps and implement corrective actions.
Team & Individual Development
Drive overall team performance and employee development.
Monitor individual and team performance metrics.
Provide timely, constructive feedback and coaching.
Develop and implement Performance Improvement Plans (PIPs) and development plans where required.
Identify training, mentoring, and skill-development opportunities for team members.
Daily Operations & Process Improvement
Conduct effective daily team meetings and communicate priorities, updates, and operational requirements.
Plan and forecast staffing requirements.
Allocate resources effectively to maintain adequate coverage and workload balance.
Oversee daily workflows and ensure smooth operational delivery.
Proactively identify and resolve operational issues and roadblocks.
Escalate significant operational risks and issues to the Account Manager.
Identify and implement process improvement initiatives.
Required Skills
Strong Operations Management experience.
Experience managing teams and driving performance.
Strong knowledge of KPI and performance management.
Ability to analyze operational and performance data.
Strong people management, coaching, and mentoring skills.
Workforce/resource planning and operational scheduling.
Strong understanding of compliance and process governance.
Excellent communication and stakeholder management skills.
Problem-solving and decision-making abilities.
Continuous improvement mindset.
Relevant Google Product Experience – Mandatory.
Candidate Profile
5–10 years of relevant operations experience.
Proven experience managing teams and achieving operational targets.
Strong ability to manage 24/7 operations and resource requirements.
Comfortable working in a fast-paced, performance-driven environment.
Willing to work in 24/7 rotational shifts.
Important
Ex-TCS employees are not eligible to apply.
PAN and DOB are required for profile creation.
Relevant Google Product Experience is mandatory.
Candidates should be willing to work from Chennai or Indore, as applicable.
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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