Team Leader

Team Leader – International Collections

Role: Team Leader Location: Gurugram Experience: 5–10 Years Band: BPO 3/4 Job Code: 436911

Work Requirements

* Work Setup: 100% Work From Office (WFO)

* Shift: 24x7 rotational shifts, including night shifts by default.

 Required Skills & Experience

* Excellent verbal and written English communication skills.

* Prior team-leading experience in International Voice – B2B/B2C Collections.

Key Responsibilities

* Lead and mentor a team of collections professionals, set performance goals, and conduct regular performance reviews.

* Develop and implement strategies to improve team efficiency and effectiveness.

* Create and execute effective collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO).

* Monitor and analyze collection metrics to identify trends, potential issues, and areas for improvement.

* Handle escalated client disputes and work towards satisfactory resolutions.

* Identify opportunities to streamline collections processes and implement best practices.

* Prepare regular reports on collections performance, aging reports, and other key metrics for senior management.

* Analyze data to make informed decisions and recommend improvements to collections practices.

* Communicate with internal and external stakeholders.

* Ensure achievement of KPIs and client-defined targets.

* Monitor quality and provide feedback to team members to drive performance.

* Conduct training and coaching on the floor.

 Important Information

* Ex-TCS employees are not eligible to apply.

* PAN and DOB are mandatory for profile creation.