Team Leader JPMC

Gratitude Inc

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20 hours ago

Team Leader JPMC

2-5 Year(s)

₹ 6 - ₹ 7 Thousand p.a

Mumbai

Job Description

Key Skills

Banking BPO Voice Process Call centre voice

6 candidate(s) have already applied for this Job. Apply now

Location - Malad (Mumbai)

CTC - 6-7 lacs

Banking process

Opening - 2

Responsibilities:

Work closely with the team, motivating and coaching them

Hosting 1-2-1’s and team meetings

Keeping up to date with business development and new product lines

Reporting to the Customer Service Manager

Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs

Ensure training and development plans are maintained for all team members

Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved

Manage the fair and consistent application of performance management and disciplinary measures as necessary

Support the Operations Manager to highlight operational risks and areas for improvement

Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction

Role

Team Leader -(Technical)

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Sylvia Okoye

Recruiter - Gratitude Inc

NA, nigeria

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