Team Leader

Gratitude Inc

146 Views

15 hours ago

Team Leader

1-5 Year(s)

₹ 5 - ₹ 6 Thousand p.a

Mumbai

Job Description

Key Skills

Motivating Skill Team Building Time Management Team Handling Team Leader Team Leading Team Lead Recruitment ms excel Team lead operation

7 candidate(s) have already applied for this Job. Apply now

Roles and Responsibilities:

Responsible for maintaining discipline and absenteeism of team on the floor.

Responsible for staff retention within the team.

Coordination between Managers and Team Members.

Ensure prompt and accurate service and achievement of targets.

Responsible for Team Building & Implementation of Processes

Team handling and Mentoring.

Performance feedback session to be provided to agents.

Analyze various reports including process dashboards & team performance reports.

Should have working knowledge of AHT and WFM.

Primary focus on achieving SLA.

Motivating associates through effective management, career development & implementation of reporting mechanism.

Timely Submission of Operations Review

Preparing roster and manage shrinkage

Conduct audits & share feedback with team members

Monitor team performance and report on metrics

Good analytical skills, expertise in MS Excel

Experience :

Need 1 year of Team Leader Experience on papers atleast in International Voice Process

Role

Assistant Manager/Manager -(Technical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Vineeta Natholia

Recruiter - Gratitude Inc

NA, india

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