Team Leader US Banking
Gratitude IncTeam Leader US Banking
Job Description
Key Skills
55 candidate(s) have already applied for this Job. Apply now
Description / Requirements
This Vacancy is for TCS- Goregaon East
Responsible for maintaining discipline and absenteeism of team on the floor.
• Responsible for staff retention within the team.
• Coordination between Managers and Team Members.
• Ensure prompt and accurate service and achievement of targets.
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring.
• Performance feedback session to be provided to agents.
• Analyze various reports including process dashboards & team performance reports.
• Should have working knowledge of AHT and WFM.
• Primary focus on achieving SLA.
• Motivating associates through effective management, career development & implementation of reporting mechanism.
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
• Good analytical skills, expertise in MS Excel
Need 1 year of TL Experience on papers atleast in International Voice Process
Salary package 5 LPA to 5.5 LPA
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Engineering Director
Gratitude Inc7 - 20 Year(s)
₹ 70 - ₹ 75 Thousand p.m
Bangalore, India
CSA -Domain Utilities -Kolkata
Gratitude Inc1 - 9 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Kolkata, India
416928 Data Analyst (Arabic)
Gratitude Inc3 - 5 Year(s)
₹ 35 - ₹ 80 Thousand p.m
Thane, India
France Payroll Team Lead
Gratitude Inc5 - 11 Year(s)
₹ 85 - ₹ 90 Thousand p.m
Mumbai, India
Team Member – Talent Acquisition
Gratitude Inc2 - 3 Year(s)
₹ 50 - ₹ 58.33 Thousand p.m
Sanand, India
Lean Practitioner - Utilities Transformation
Gratitude Inc8 - 10 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Kolkata, India
Software Tester
Gratitude Inc1 - 3 Year(s)
₹ 3 - ₹ 5 Thousand p.a
Mumbai, India
Arabic Accounts Payable Process Associate
Gratitude Inc2 - 10 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Gurugram, India
Financial Data Analyst (FDA)
Gratitude Inc2 - 8 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Kolkata, India
General Ledger (RTR) – Finance Payroll Admin
Gratitude Inc2 - 5 Year(s)
Confidential
Gurugram, India