Team Leader | US Banking Process
Gratitude IncTeam Leader | US Banking Process
Job Description
Key Skills
200 candidate(s) have already applied for this Job. Apply now
Location: Goregaon East, Mumbai
Role: Team Leader – International Voice Process
Salary: ₹5 LPA – ₹5.5 LPA
Key Responsibilities:
• Maintain team discipline & manage absenteeism
• Drive team engagement and ensure staff retention
• Coordinate effectively between managers & team members
• Ensure service quality, accuracy & target achievement
• Lead team building and process implementation initiatives
• Mentor, coach, and provide performance feedback to agents
• Analyze dashboards, reports & team performance metrics
• Manage AHT, WFM, and SLA delivery
• Prepare rosters and manage shrinkage
• Conduct audits and share actionable feedback
• Submit timely operations reviews
• Use MS Excel for reporting and analysis
Eligibility Criteria:
• Minimum 1 year of Team Leader experience (on papers)
• Must have experience in International Voice Process
• Strong communication, leadership & analytical skills
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 5 Year(s)
Confidential
Bengaluru, India
Third-Party Risk Management (TPRM) Analyst
Gratitude Inc5 - 10 Year(s)
₹ 70 - ₹ 90 Thousand p.m
Chennai, India
Delivery Manager - Payroll
Gratitude Inc12 - 20 Year(s)
₹ 12 - ₹ 1.35 Lacs p.m
Hyderabad, India
Delivery Manager
Gratitude Inc10 - 15 Year(s)
Confidential
Kolkata, India
Delivery Partner
Gratitude Inc15 - 26 Year(s)
₹ 150 - ₹ 450 Thousand p.m
Chennai, India
Employee Data Governance Specialist – SME
Gratitude Inc4 - 8 Year(s)
₹ 10 - ₹ 15 Thousand p.m
Mumbai, India
BPO Operations Supervisor /Team Lead
Gratitude Inc4 - 8 Year(s)
₹ 70 - ₹ 75 Thousand p.m
Nagpur, India
Accounts Receivable (AR) Collections Associate
Gratitude Inc1 - 7 Year(s)
Confidential
Gurugram, India
Clinical Data Svs Sr Analyst
Gratitude Inc5 - 8 Year(s)
₹ 55 - ₹ 65 Thousand p.m
Bangalore, India
1 - 10 Year(s)
₹ 25 - ₹ 40 Thousand p.m
Bangalore, India