Technical Support Executive- International Voice Hyderabad

Gratitude Inc

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14 hours ago

Technical Support Executive- International Voice Hyderabad

1-8 Year(s)

Hyderabad

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Technical Support Analytical Skills Strong English Communication Skills International voice process experience

4 candidate(s) have already applied for this Job. Apply now

Technical Support Executive- International Voice Hyderabad | Active joiner

Role: Customer Service Executive (CSR) / Technical Support Executive (TSR)
Location: Hyderabad
Notice Period: Immediate Joiners (0 Days)

Education

Graduation is mandatory from a recognized university.
Undergraduate candidates are eligible only if they have 18 months of relevant international voice experience.

Experience

Experience in International Voice Process is mandatory.
Candidates will be evaluated for either Customer Service Executive (CSR) or Technical Support Executive (TSR) based on their CV and experience.
Candidates with technical support experience are preferred for the TSR role.

Language & Communication Requirements

Excellent verbal and written communication skills in English.
English proficiency of B2 or above is mandatory (CEFR framework); C1 is preferred.
For EMEA language roles, primary language should be C1 and English B2 or above.
Strong interpersonal, listening, and customer service skills.

Must-Have Skills

International Voice Process experience
Customer Service
Technical Support (for TSR role)
Excellent English Communication
Problem Solving & Troubleshooting
Active Listening & Customer Handling
CRM Documentation
Analytical & Diagnostic Skills
Ability to achieve First Call Resolution (FCR)
Knowledge of product support and troubleshooting

Key Responsibilities

Handle customer queries through voice interactions and provide timely resolutions.
Deliver exceptional customer service while ensuring a positive customer experience.
Resolve customer issues during the first interaction wherever possible (First Call Resolution).
Troubleshoot technical issues and provide accurate solutions (TSR role).
Maintain accurate case documentation and update CRM records.
Identify root causes by asking relevant diagnostic questions.
Escalate unresolved issues as per defined processes.
Meet operational KPIs, quality standards, and productivity targets.
Maintain professionalism and empathy during customer interactions.
Follow organizational processes and compliance guidelines.

Eligibility Criteria

Graduation is compulsory.
Immediate joiners (0-day notice period) preferred.
International Voice Process experience is mandatory.
Strong communication and customer handling skills.
Technical support experience is preferred for TSR openings.

Important Notes

Former and current TCS/Tata employees are not eligible to apply.
Candidates will be screened and mapped to either the Customer Service Executive (CSR) or Technical Support Executive (TSR) role based on their profile and experience.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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