Technical Support Representative — Voice & Chat

Gratitude Inc

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15 hours ago

2-10 Year(s)

₹ 70 - ₹ 75 Thousand p.m

Hyderabad (Madhapur, Manikonda, Kukatpally, Hyderabad)

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Job Description

Key Skills

Joining techniques

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Salary: Up to 9 LPA
Joining: Immediate to 30 days (must join before end of March)About the Role
Provide technical support to global customers via phone and chat. Resolve software and device issues, ensure first-call resolution, and deliver a great customer experience. Opportunity to recommend relevant products/services when appropriate.Eligibility

Graduate OR Undergraduate with 18+ months relevant technical support experience
Excellent communication skills (English B2+; C1 preferred)
Experience troubleshooting Windows, macOS, iOS, Android (minimum 1 year)
Notice period: 0–30 days

Key Responsibilities

Troubleshoot software and device issues across platforms
Guide users on installation, configuration, and usage
Diagnose client-server, API, and web performance issues
Document cases in CRM and follow up within 24 hours
Maintain professionalism and empathy with customers
Identify cross-sell/upsell opportunities (training provided)

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

Other

Work Mode

Work from office

Functional Area

Any Other

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