URGENT!! - L&D-Learner Care Specialist-Bengaluru for Customer Care MNC BPS

Gratitude Inc

1446 Views

3 weeks ago

URGENT!! - L&D-Learner Care Specialist-Bengaluru for Customer Care MNC BPS

3-8 Year(s)

₹ 10 - ₹ 50 Thousand p.m

Bengaluru

Quick Apply Apply

Job Description

Key Skills

Strong knowledge My Learning, MS Teams, SharePoint. digital learning tools and content authoring software

202 candidate(s) have already applied for this Job. Apply now

Role/Skill: L&D-Learner Care Specialist
Location: Bengaluru
Years of experience: 3-8 years
Band: BPO 3

**Overview:**
Lead the implementation of a new enrollment process for Transition to Management, with responsibility for coordinating additional resources to support the associated activities.

This high-touch customer service role requires exceptional patience, strong learner support skills, and the ability to deliver timely, accurate responses with a high level of professionalism.

**Qualifications & Technical Proficiency**
• Bachelor’s degree (IT preferred/Any Graduate).
• Strong knowledge My Learning, MS Teams, SharePoint.
• Experience with digital learning tools and content authoring software.
• Administrative and problem-solving skills with learners to provide quick and accurate responses.
• Excellent communication and stakeholder management abilities.

**Core Responsibilities:**
• Manage and interface with registration system technology (My Learning, SharePoint, Events App) to ensure accuracy of events
• Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration issues, troubleshoot technical issues and provide user support for learning platforms.
• Collaborates with staff to resolve complex student questions and issues relating to enrollment, registration, logistics, charges, and cancellations.
• Manage registration group box and respond to inquiries from learners, faculty, program managers/owners, speakers, etc in a timely manner (i.e. within 24 business hours).
• Oversee registration activities of leadership, functional excellence, and other L&D programs.
• Provide superior customer service to assist learners in understanding available program curriculum

**Work Experience:**
• 3+ years of experience in learning and development, human resources, or a related field.
• Proficiency in LMS (My Learning, SharePoint, Events App & tools.
• Strong problem solving and critical thinking skills
• Understand registration system architecture to foresee potential issues

**Behavioral Attribute:**
• Strong interpersonal and communication skills with the ability to interact frequently with senior leadership teams, Business leads etc.
• Demonstrated ability to think creatively & provide answers and solutions to learners.
• Collaborate with staff to resolve complex student questions and issues relating to enrollment, registration, logistics, charges, and cancellations, effective collaboration with team members, clients, and other stakeholders.
• Keep student information confidential, secure, and use discretion as necessary.

**Work Conditions**
• Capability to accommodate 24/7 shift schedules as needed.
• Regular adherence to US shift schedules, potentially involving night shifts in India.
• Facilitate and oversee interactions with various stakeholders, including senior leadership teams, as necessary.
• Office-based work exclusively; remote work not available.

**Ex TCS Employees can't apply**
**PAN and DOB are required for profile creation**

Role

Data Entry Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Mumbai, India

Details