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MyGlit Jobs |  Jobs |   URGENT!! - SME Technical Support Hyderabad in Mumbai & Delhi

URGENT!! - SME Technical Support Hyderabad

Gratitude Inc
18 Views
10 hours ago

URGENT!! - SME Technical Support Hyderabad

2-6 Year(s)
10 - 15 Thousand p.m
Hyderabad
Hyderabad

Job Description

Key Skills

Adobe suit B2 & above communication skills Strong written and verbal communication- English prior experience or knowledge in software/creative tools troubleshooting technical support

6 candidate(s) have already applied for this Job. Apply now

TCS is hiring an SME for Technical Voice Support in Hyderabad. The role requires strong product knowledge, especially in Adobe products, along with the ability to support agents through knowledge transfer, refreshers, and technical guidance. The candidate should be confident in handling advanced technical queries and explaining solutions clearly to global customers.


Must-Have Competencies


Deep Adobe Product Expertise – Strong functional knowledge of Adobe products with the ability to handle “how-to” and advanced technical queries


Minimum 3–4 Adobe products knowledge required


Knowledge Transfer & Enablement – Ability to coach agents, conduct refreshers, and simplify product knowledge into agent-friendly guidance


B1/B2-level Voice Communication – Able to explain technical concepts and “how-to” steps to global customers with confidence and structure


Good-to-Have Competencies


Training / TTT Exposure – Experience attending KT or Train-the-Trainer sessions from clients


Training & Knowledge Sharing Experience – Prior experience conducting trainings, refreshers, KT sessions, or agent coaching will be an advantage


Preferred Candidate Profile


Experience in technical support voice process


Strong troubleshooting and product guidance ability


Good coaching and mentoring skills


Strong verbal communication for international customer handling


Ability to support floor teams with process and product knowledge


**Ex TCS employees & Recent applicants not eligible**

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   URGENT!! - SME Technical Support Hyderabad in Mumbai & Delhi

Shubham Kathalkar

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