Require Sr manager Process Excellence for Insurance co at Vashi

Hexaware

1209 Views

10 hours ago

12-23 Year(s)

₹ 100 - ₹ 200 Thousand p.m

Navi Mumbai

Job Description

Key Skills

Customer Service Process optimisation Digital Transformation

2 candidate(s) have already applied for this Job. Apply now

Urgent required AVP- Digital Engagement & Customer Communication Management for leading General Insurance at Vashi

Job Title
Job Responsibility	Process Optimization & Digitalization: Collaborate to streamline operational processes and drive digital initiatives for enhanced efficiency and automation. Uniformity & Communication Management: Ensure consistent, clear, and compliant customer communication across all touchpoints while unifying messaging for a seamless brand experience. Data-Driven Strategy: Utilize analytics to understand customer behavior and preferences, tailor communication strategies, and evaluate performance based on key metrics. New Process Development & Value Focus: Lead ideation and implementation of streamlined processes, emphasizing value creation for both the organization and customers. Cross-functional Collaboration & User Experience Enhancement: Work across departments to integrate customer-centric processes into the business strategy, applying UX principles for an intuitive customer journey. Feedback Integration & Continuous Improvement: Actively gather feedback to iterate and improve existing processes continually, fostering a culture of innovation and adaptation.
Reporting Relationship to	Head Customer Experience
Location	Mumbai –Vashi
Education	Graduate / Post Graduate / MBA (Any discipline)
Preferred Experience profile	Total experience- 12 to 15 yrs of overall experience. With at least 2 to 3 years in GI space will be added advantage.
Grade	III A

Interested candidate plz watsup your cv at 9920804212 OR AMIL AT khanted.pankaj@gmail.com

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Incase not interested plz refer someone from your rich contacts

Regards

Pankaj B Khanted

Role

Head/VP/GM-Transitions

Timings

Day Shift (Permanent)

Industry

Insurance

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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