Hiring For Customer Service - Native Indonesian Speaker in Kuala Lumpur

Genpact Malaysia Sdn. Bhd.

2618 Views

2 months ago

Hiring For Customer Service - Native Indonesian Speaker in Kuala Lumpur

1-15 Year(s)

20 - 80 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Quick Apply Apply

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst Customer Acquisition

307 candidate(s) have already applied for this Job. Apply now

Hiring For Customer Service - Native Indonesian Speaker in Kuala Lumpur

Responsibilities

• Responsible for the operational tasks of Claims area:

o Call handling

o Channel handling

o Customer enquiries

o Sales support

o New business

o Policy issuance

o Payment processing

o Policy amendments Refunds

o Renewals

o Cancellations

o Complaint handling

o Customer surveys (NPS)

o Sanctions screening

o Fraud management

o Resource demand planning

o Training

• Implement improvements to current processes

• Ensure efficient customer service processes

Qualifications

Minimum qualifications

• Graduation (any stream)

• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset

• Bias for action (focus on results and use of intelligent risk taking)

• Team Alignment (team player; supports and respects others)

Preferred qualifications

• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

• Good communication skills, ability to cooperate with external and internal customers

• Problem solving and decision-making ability

• Ability to work with various IT applications

• Customer service orientation

• Ability to work effectively under pressure

• Knowledge of MS Office

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.