Associate Customer support -Japanese Language

Gratitude Inc

13 Views

8 hours ago

Associate Customer support -Japanese Language

0-19 Year(s)

8 - 10 Thousand p.m

Selangor (Balakong, Bandar Baru Bangi, Bandar Puncak Alam, Banting, Cyberjaya)

Job Description

Key Skills

Japanese language BPO Voice Process BPO Skills BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center BPO call centre native japanese Japanese bilingual Japanese (read, write, & speak) Native Japanese Speaker Japanese Bilingual Consultant

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Tech Mahindra | Associate Customer Support – Japanese Account

Location:Cyberjaya, Malaysia | *Work Mode:* Full-time, Onsite

Job Type:Rotational Shift

Industry:E-commerce Customer Support

Salary & Benefits

- Basic Salary: RM 8,000 – RM 10,000 depending on CS experience

- Allowances: RM 500 Transportation Allowance + Shift Allowance for afternoon shifts

- Full-time office mode | 9 hours staffed time per rostered day

- Shift Timings: 8:00 AM – 5:00 PM / 9:00 AM – 6:00 PM / 1:00 PM – 10:00 PM / 3:00 PM – 12:00 AM MYT

- Visa support provided for eligible candidates

- For expats: 1-way flight ticket + 1 week hotel accommodation reimbursed after joining

*Job Description*

Handle live customer contacts via phone and provide accurate solutions to queries. Escalate priority issues, maintain quality standards, and meet KPI targets. Support process improvements and stay updated with changes.

*Key Responsibilities*

- Handle inbound/outbound customer calls and resolve queries

- Escalate issues per client specifications

- Maintain exemplary attendance, punctuality, and 9 hours staffed time

- Meet quality and KPI targets on all handled contacts

- Provide inputs on process changes and best practices

*Requirements*

- *Language:* Native Japanese speakers OR JLPT N1 certified. JLPT N2 not accepted

- *Education:*

- High School Graduate: 7–8 years relevant experience

- Vocational College Graduate: 4–5 years relevant experience

- University Graduate/2026 Graduates: No experience required

- *Skills:* Excellent customer service, verbal communication in Japanese, customer obsession

- *Shift:* Open to rotational and afternoon/night shifts

- *Experience:* No experience required. E-commerce CS experience preferred

*Assessments Required*

1. JP LAT – Answer sheet will be provided

2. Japanese Typing Test: https://10fastfingers.com/typing-test/japanese [Submit screenshot of score]

Hiring Process

1. Submit assessments + typing test screenshot

2. RMG Pre-screening

3. Operations Interview: 1-2 rounds onsite in Cyberjaya

4. VISA Processing: 3–4 months post selection

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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