Associate Customer support -Japanese Language
Gratitude IncAssociate Customer support -Japanese Language
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Tech Mahindra | Associate Customer Support – Japanese Account
Location:Cyberjaya, Malaysia | *Work Mode:* Full-time, Onsite
Job Type:Rotational Shift
Industry:E-commerce Customer Support
Salary & Benefits
- Basic Salary: RM 8,000 – RM 10,000 depending on CS experience
- Allowances: RM 500 Transportation Allowance + Shift Allowance for afternoon shifts
- Full-time office mode | 9 hours staffed time per rostered day
- Shift Timings: 8:00 AM – 5:00 PM / 9:00 AM – 6:00 PM / 1:00 PM – 10:00 PM / 3:00 PM – 12:00 AM MYT
- Visa support provided for eligible candidates
- For expats: 1-way flight ticket + 1 week hotel accommodation reimbursed after joining
*Job Description*
Handle live customer contacts via phone and provide accurate solutions to queries. Escalate priority issues, maintain quality standards, and meet KPI targets. Support process improvements and stay updated with changes.
*Key Responsibilities*
- Handle inbound/outbound customer calls and resolve queries
- Escalate issues per client specifications
- Maintain exemplary attendance, punctuality, and 9 hours staffed time
- Meet quality and KPI targets on all handled contacts
- Provide inputs on process changes and best practices
*Requirements*
- *Language:* Native Japanese speakers OR JLPT N1 certified. JLPT N2 not accepted
- *Education:*
- High School Graduate: 7–8 years relevant experience
- Vocational College Graduate: 4–5 years relevant experience
- University Graduate/2026 Graduates: No experience required
- *Skills:* Excellent customer service, verbal communication in Japanese, customer obsession
- *Shift:* Open to rotational and afternoon/night shifts
- *Experience:* No experience required. E-commerce CS experience preferred
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
2 - 4 Year(s)
RM 12 - RM 14 Thousand p.m
Selangor, Malaysia
Associate Customer Support
Gratitude Inc1 - 2 Year(s)
RM 8 - RM 10 Thousand p.m
Selangor, Malaysia
0 - 5 Year(s)
RM 4 - RM 5 Thousand p.m
Kuala Lumpur, Malaysia
Associate Customer Support
Gratitude Inc7 - 10 Year(s)
Confidential
Johor, Malaysia
Live Sales Agent (customer service)
Gratitude Inc1 - 10 Year(s)
Confidential
Selangor, Malaysia
2 - 4 Year(s)
Confidential
Selangor, Malaysia
1 - 4 Year(s)
RM 2 - RM 3 Thousand p.m
Johor, Malaysia
Associate – Interpretation Support (Mandarin/Cantonese
Gratitude Inc0 - 18 Year(s)
RM 4 - RM 5 Thousand p.m
Johor, Malaysia
Associate Customer Support (Japanese
Gratitude Inc0 - 8 Year(s)
RM 8 - RM 10 Thousand p.m
Selangor, Malaysia
0 - 5 Year(s)
RM 4 - RM 5 Thousand p.m
Kedah, Malaysia