Associate Customer Support - Japanese Speaker
Gratitude IncAssociate Customer Support - Japanese Speaker
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company for various BPOs, offshore and onshore.
We have an ongoing hiring for a Associate Customer Support - Japanese Speaker
Location: Cyberjaya, Malaysia
Work mode: Full time office mode
Working days/hours: Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)
Shifts: 8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT
Roles and Responsibilities:
Handle live contacts of customers and provide appropriate solution to their queries
•Handle phone calls with customer queries and provide resolution to end users
•Escalate priority issues per Client specifications to the immediate lead as applicable
•Provide inputs on process changes and best practices.
•Stay updated with new updates, process changes and updates.
•Maintain Exemplary Attendance and Punctuality
•Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
•Provide exemplary customer satisfaction
•Meet quality standards on all handled contacts
•Complete 9 hours of staffed time on all rostered days
•Handle contacts while maintaining KPI targets as per agreed limits
Applicant’s Specifications & Qualification:
•Excellent customer service skills
•Excellent verbal communication skills in Japanese
•Passionate towards serving the customer and displays high levels of customer obsession
•Open to work in rotational and night shifts
•Candidate must be college or vocational school graduates or possess comparable work experience
Key Highlights of the Requirement:
Prior Experience in Ecommerce preferred
Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)
Global sourcing is open — candidates can be based anywhere in the world
Visa support will be provided for eligible candidates
Education:
High School Graduate: Requires at least 7~8 years of working experience.
Vocational College Graduate: Requires at least 4~5 years of working experience.
University Graduate/ To be Graduated in 2026: No working experience will be acceptable.
Role
Customer Success Specialist
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
3 - 10 Year(s)
4 - 7 Thousand p.m
Kuala Lumpur, Malaysia
Associate – Interpretation Support (Mandarin/Cantonese)
Gratitude Inc0 - 5 Year(s)
Confidential
Kuala Lumpur, Malaysia
0 - 2 Year(s)
2 - 3 Thousand p.m
Johor, Malaysia
0 - 5 Year(s)
4 - 5 Thousand p.m
Kuala Lumpur, Malaysia
Associate – Interpretation Support -Cantonese
Gratitude Inc0 - 5 Year(s)
4 - 5 Thousand p.m
Johor, Malaysia
0 - 5 Year(s)
Confidential
Johor, Malaysia
0 - 5 Year(s)
4 - 5 Thousand p.m
melaka, Malaysia
Live Sales Agent (customer service)
Gratitude Inc1 - 10 Year(s)
Confidential
Selangor, Malaysia
1 - 20 Year(s)
3 - 4 Thousand p.m
Johor, Malaysia
1 - 2 Year(s)
3 - 4 Thousand p.m
Selangor, Malaysia