Associate Customer Support

Designation: Associate Customer Support

Location: Cyberjaya, Malaysia

Salary range: RM 8k to 10k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance

Work mode: Full time office mode

Working days/hours: Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)

Shifts: 8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT

Language proficiency required: Japanese

***Prior Experience in Ecommerce preferred***

Experience: NA

Position Summary: 

Handle live contacts of customers and provide appropriate solution to their queries

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users

• Escalate priority issues per Client specifications to the immediate lead as applicable

• Provide inputs on process changes and best practices. 

• Stay updated with new updates, process changes and updates.

• Maintain Exemplary Attendance and Punctuality

• Any Ad-hoc responsibilities as designated by the supervisor

         Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction 

• Meet quality standards on all handled contacts 

• Complete 9 hours of staffed time on all rostered days

• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

• Excellent customer service skills  

• Excellent verbal communication skills in Japanese

• Passionate towards serving the customer and displays high levels of customer obsession

• Open to work in rotational and night shifts

• Candidate must be college or vocational school graduates or possess comparable work experience

Key Highlights of the Requirement:

Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)

Global sourcing is open — candidates can be based anywhere in the world

Visa support will be provided for eligible candidates

Education: 

High School Graduate: Requires at least 7~8 years of working experience.

Vocational College Graduate: Requires at least 4~5 years of working experience.

University Graduate/ To be Graduated in 2026: No working experience will be acceptable.

Assessments:

JP LAT (Attached)-> answer sheet is provided

Typing test link: https://10fastfingers.com/typing-test/japanese

Hiring approach:

Candidates must complete the 2 assessments and typing test (screenshot of the score is required)

RMG Pre-screening

Ops round (1 ~ 2 rounds)

VISA processing timeline: 3~4 months post selection and submission of relevant documents

For Expats Employment VISA, 1 way flight ticket and 1 week hotel accommodation cost is reimbursed.