Associate – Interpretation Support (Cantonese)

Work Mode: Work From Home

Experience: 0–5 Years

Employment Type: Contract (6 months + 12 months renewable)

Working Days: Monday to Friday (5 Days)

Shift: Permanent Night Shift (9:00 PM – 6:00 AM / 10:00 PM – 7:00 AM)

Job Summary

Tech Mahindra is hiring Associate – Interpretation Support (Cantonese) for a healthcare interpretation process. In this role, you will provide real-time over-the-phone consecutive interpretation between English-speaking healthcare professionals and Cantonese-speaking patients in the US. The ideal candidate should have excellent language proficiency, strong listening skills, and the ability to handle confidential and sensitive healthcare conversations professionally.

Key Responsibilities

• Provide accurate, real-time consecutive interpretation between English and Cantonese speakers.

• Support communication between doctors, healthcare professionals, and patients over live phone calls.

• Interpret conversations without adding, omitting, or changing the speaker's intended meaning.

• Maintain professionalism, neutrality, and confidentiality during all interactions.

• Handle healthcare, insurance, emergency, and customer support-related conversations.

• Follow interpretation protocols, quality standards, and company policies.

• Participate in training, coaching sessions, and quality reviews.

• Maintain schedule adherence and work effectively in a remote environment.

Required Skills

• Fluency in Cantonese and English (spoken, listening, reading, and comprehension).

• Excellent communication and active listening skills.

• Strong interpretation and memory retention abilities.

• Attention to detail and ability to maintain meaning-for-meaning interpretation.

• Ability to remain calm, professional, and unbiased during sensitive conversations.

• Comfortable working independently from home.

Eligibility

• High School, SPM, Diploma, or Bachelor's Degree.

• Freshers and experienced candidates are welcome to apply.

• Experience in interpretation, translation, healthcare, customer service, BPO, or contact center is an advantage.

• Must be willing to work permanent night shifts.

• Must have a stable internet connection and suitable work-from-home setup.

• Candidates must complete the Cantonese assessment before the interview process.

Compensation & Benefits

• Basic Salary: RM4,000 – RM4,500

• Negotiable Salary: Up to RM5,000 (based on experience)

• Wi-Fi Allowance: RM150/month

• Night Shift Allowance: RM25 per night

• Performance Incentives

• Renewable Contract with Work From Home setup.