CHAT SUPPORT

Gratitude Inc

1723 Views

19 hours ago

CHAT SUPPORT

1-4 Year(s)

RM 5 - RM 6 Thousand p.m

Kuala Lumpur

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Job Description

Key Skills

Mandarin Cantonese chat Chat Process Chat Support Customer Service Agent Mandarin or Cantonese Voice Support Must be fluent in speaking both Mandarin and English Fluent both Cantonese and English

175 candidate(s) have already applied for this Job. Apply now

we’re obsessed with customer service. That’s why we’re hiring a care specialist to help us provide the best possible experience to every customer who interacts with us. The customer care specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.

Objectives of this role

Drive a seamless customer experience that creates positive sentiment for our brand

Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers

Collaborate with our customer-success and product teams to drive constant improvement

Maintain accurate records of customer interactions and steps taken to resolve issues

Responsibilities

Manage customer conversations across all our support channels (in-store, online, and via phone)

Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support

Proactively take steps to enhance the customer experience

Share relevant customer feedback to help us improve our offerings

Evaluate our customer support processes, devise improvements, measure results, and iterate

Report on key customer service metrics and identify noteworthy trends

Required skills and qualifications

Strong written and verbal communication skills

Friendly and empathetic demeanor

Exceptional problem-solving ability, backed by good judgment

Ability to respond to customer questions using social media

Ability to collaborate across departments and teams

Preferred skills and qualifications

Experience in a customer-facing role, preferably handling customer service, care, or success

Proven track record of delighting customers and exceeding their expectations

Proficiency with customer service software

Excellent attention to detail

Ability to communicate in more than one language

Role

Customer Service Executive -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Chat

Functional Area

ITES / BPO / Customer Service

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