Content Lead -Japanese Speaker JLPTN1/ N2 for Top MNC

Gratitude Inc

1391 Views

20 hours ago

5-7 Year(s)

Job Description

Key Skills

Customer Service SEO

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Skill set Required:

•   Prior experience of working on a workflow driven content management platform (Drupal/AEM/Wordpress etc.)

•   Knowledge of HTML, CSS and similar web technologies. Javascript knowledge is good to have

•   Basic understanding of web content management process, SEO

•   Ability to interact and collaborate with multiple stakeholders (designers, marketing team, copyrighters, creative agencies etc.)

•   Client interfacing skills

Area of Responsibility:

•   Oversee deployment of approved content through available platforms, following established processes

•   Coordinate with onsite team and offshore team on requirements during both foundation/migration/steady state phases

•   Support efforts for web content updates through content platform (Drupal/AEM/Wordpress)

•   Drive interactions with 3rd party creative agencies and content vendors

•   Manage team escalations

•   Manage client stakeholder expectations through workshops and interactions as required

•   Identify and drive improvements in content management procedures

Role

Customer Service Executive -Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Saloni Anand Karan

Recruiter - Gratitude Inc

NA, malaysia

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