Content Moderation Specialist – Mandarin + English
Gratitude IncContent Moderation Specialist – Mandarin + English
Job Description
Key Skills
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Job Details
• Job Title: Content Moderation Specialist
• Location: One Precinct, Bayan Baru Pulau Pinang
• Shift: 5 working days (Rotational Shift)
Salary Range: MYR 2700 – MYR 3200
• Languages: English and Mandarin
• Intakes: August 2023 (16th, 21st, 28th, 31st)*
Responsibilities
• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
• Conduct basic data analysis and deliver defined process report.
• Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.
• Collaborate with other functions of the E-commerce business unit to complete the designated work to meet the team’s goal
Qualifications
• Excellent written and verbal communication skills in English and Mandarin.
• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
• Flexible for shifting schedule and changes along with it
• Compliance or moderation operations experience is preferred - Strong analytical and research skills.
• Ability to work in a fast and evolving environment with detail-oriented focus.
• Able to work in Rotational Shift and Rotational Off days.
Role
Fresher
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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