Content Moderation Specialist –Mandarin+English

Gratitude Inc

239 Views

16 hours ago

1-4 Year(s)

RM 2 - RM 3 Thousand p.m

Job Description

Key Skills

Problem Solving Analytical Skills Must be fluent in speaking both Mandarin and English

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• Location: One Precinct, Bayan Baru Pulau Pinang

• Shift: 5 working days (Rotational Shift)

Salary Range: MYR 2700 – MYR 3200

• Languages: English and Mandarin

• Intakes: August 2023 (16th, 21st, 28th, 31st)*

Overview

Ecommerce’s Governance and Experience is a global team responsible for

ensuring our marketplace is safe and trustworthy for not only our users but

also sellers and creators. We value user satisfaction and work on policies,

rules, and systems to ensure quality.

Responsibilities

• Review seller, business and product information, short videos, and

livestreams to ensure legal compliance and safety of content uploaded

to the platform.

• Conduct basic data analysis and deliver defined process report.

• Identify opportunities to drive improvements on risk mitigation,

process streamlining, quality enhancement, and policy localization as

well as optimization at scale.

• Collaborate with other functions of the E-commerce business unit to

complete the designated work to meet the team’s goal

Qualifications

• Excellent written and verbal communication skills in English and

Mandarin.

• Strong problem-solving skills and demonstrated multi-task capabilities

and ambiguity

• Flexible for shifting schedule and changes along with it

• Compliance or moderation operations experience is preferred - Strong

analytical and research skills.

• Ability to work in a fast and evolving environment with detail-oriented

focus.

• Able to work in Rotational Shift and Rotational Off days.

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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