CSR - English and Bahasa Bilingual
Gratitude IncCSR - English and Bahasa Bilingual
Job Description
Key Skills
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key skills
Customer Service
Bahasa
english
Location
Johor Bahru
Salary :- RM 1900- RM 2100/Depending on project and candidate ability
Night Shift Allowance:- 300*
Location:-Startek, Johor Bahru, Malaysia/ Kuala Lumpur Malaysia
Job Description:
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products
Exceeding customer expectation in terms of customer service & accurate information.
Working in a team to achieve the required KPI elements and SLA.
To be successful in this role, the candidates will need to have:
Good communication skills (Based on project language requirements).
SPM leavers who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.
Candidate are required to work on rotational shifts. Will be given 1 day off in a week.
Working experience in the service industry will be an added advantage for this position.
How this career will benefit the candidates:
Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future
English Training – We provide English trainings to Aegis employees who would like to improve their communication & business writing skills.
Additional benefits - Shift allowances, Performance incentives and Overtime claims.
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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