Live Sales Agent (Customer Service)

Location: Damansara Uptown, Imazium, Petaling Jaya, Selangor

Work Setup: Onsite
Schedule: Monday to Friday, 8:00 AM to 5:00 PM
Start Date: ASAP
KPI Incentive: RM 250, based on performance

Job Summary

We are hiring a Live Sales Agent (Customer Service) with strong Cantonese, Mandarin, and English communication skills. The role combines customer service, ecommerce sales, lead generation, and technical support for international customers.

Key Responsibilities

• Handle inbound customer inquiries and sales calls while meeting call center KPIs and sales targets.

• Assist customers with online purchases by providing step-by-step guidance or creating customized shopping carts.

• Generate and submit sales leads through the CRM when customers are unable to complete purchases online.

• Handle basic support and billing inquiries and direct customers to the appropriate support channels.

• Communicate effectively with customers from the USA, Australia, Europe, Hong Kong, Taiwan, China, and other markets.

• Use CRM tools to manage customer interactions, sales leads, and account information.

• Apply solution-selling techniques to identify customer needs and recommend suitable products or services.

Qualifications

• Minimum 1 year of BPO, Call Center Customer Service, or Sales experience.

• B2 English proficiency or higher, with strong verbal and written communication skills.

• Fluent in Cantonese and Mandarin.

• Comfortable handling approximately 90% English-language support and a Cantonese/Mandarin customer queue.

• Strong customer service, sales, communication, and problem-solving skills.

• Experience using CRM systems.

• Willing to work onsite in Petaling Jaya. Remote work is not available.

Preferred Qualifications

• Experience as a Sales Representative or Sales Agent in a call center/BPO environment.

• Experience in SaaS, Cloud, Platform, or Cloud PBX sales.

• Experience using Salesforce CRM.

• Knowledge of solution selling and consultative sales techniques.

• Understanding of technology products and services.

Salary & Benefits

• RM 4,000 - RM 4,500 Basic Salary

• RM 250 KPI Incentive, based on performance

• Public Holiday Double Pay

• Free Meal Per Day