Customer Relations Specialist (Native Japanese or Korean)

Gratitude Inc

2056 Views

16 hours ago

2-10 Year(s)

Kuala Lumpur (Bandar Sri Damansara, Bandar Tun Razak, Bangsar, Bukit Bintang, Klang Lama)

Job Description

Key Skills

Customer Relations Customer Service Japanese language Customer Management Korean Customer oriented Customer service advisor Korean Language Customer Care Native Korean Korean Bilingual

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Job Title: Customer Relations Specialist (Native Japan or Korea)

About Role: Purpose: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Specialist (CRS) with specific expertise in the airline industry. The CRS will play a crucial role in managing customer interactions, addressing concerns, and ensuring a positive experience for our airline passengers. The ideal candidate will have a strong background in customer service, excellent communication skills, and a deep understanding of airline operations.

Responsibilities:

Customer Interaction:
- Respond promptly and professionally to customer inquiries, feedback, and complaints through various channels such as phone, email, and social media.
- Provide accurate and detailed information to customers regarding flight schedules, ticketing, baggage policies, and other relevant airline services.

Conflict Resolution:
- Effectively handle and resolve customer issues, complaints, and disputes in a diplomatic and satisfactory manner.
- Collaborate with other departments to address complex customer concerns and ensure timely resolution.

Policy Adherence:
- Stay informed about airline policies, procedures, and industry regulations to provide accurate and up-to-date information to customers.
- Ensure that customer interactions align with company policies and standards.

Communication:
- Communicate clearly and empathetically with customers, demonstrating a commitment to exceptional customer service.
- Collaborate with internal teams to relay customer feedback and contribute to ongoing improvements in service quality.

Documentation:
- Maintain detailed and accurate records of customer interactions, feedback, and resolutions.
- Generate reports on common customer issues and trends to assist in continuous improvement efforts.

Team Collaboration:
- Work closely with other CRS team members, as well as cross-functional teams, to address customer needs and contribute to a positive working environment.

Qualifications:

Minimum of 1 years of experience in customer service, with a focus on the airline industry.

Proven ability to navigate complex customer situations and provide effective solutions.

Excellent communication skills, both written and verbal.

Strong interpersonal skills with a customer-centric approach.

Knowledge of airline operations, ticketing systems, and industry regulations.

Ability to remain calm under pressure and handle challenging situations with professionalism.

Education:

Bachelor's degree or diploma.

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

Hotels / Restaurants / Airlines / Travel

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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