UP TO RM4000 PACKAGE - Technical Troubleshooting Agent-Mandarin
Gratitude IncUP TO RM4000 PACKAGE - Technical Troubleshooting Agent-Mandarin
Job Description
Key Skills
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Job Title: Technical Troubleshooting Advisor
Language Requirement: Mandarin
TP Code: JS-G001-GC-TTA-MN-0824-003
Location: KL Sentral, Kuala Lumpur
Shift: 9:00am to 18:00 pm (Monday to Friday)
Salary: RM 3000 to RM 4000
Overview
So what will you be doing as a Technical Troubleshooting Agent?
As a technical troubleshooting agent, your primary responsibility will be to
specializes in resolving technical issues and problems faced by customers or end-
users related to a specific product, service, or technology via email, chat and phone
call.
Your Responsibilities
• Accountable for closing customer inquiries regarding company
products/services, customer's accounts and provide additional clarifications
as requested by customers
• Responsible for adding/updating/reviewing rich media functionality in Ads
• Address issues or tasks assigned to them through ticketing systems, via Chat,
Email or Phone channels
• Creates layout templates, gallery uploads, component testing, functionalities
testing, builds dynamic display ads, etc.
• Assigned to relatively simpler Rich Media workflows
Your Requirements:
Diploma, Bachelor’s degree preferred
Language Required will be Mandarin and good to have Cantonese speaking
Have basic understanding on HTML, debugging tools or Java is mandatory
Experienced in Customer Support / Technical Support will be added
advantage.
Willing to work on public holiday
Willing to work at KL Sentral (easily accessible to LRT, MRT)
Role
Manager -Customer Service
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
NA, philippines
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