Associate Customer Support (Japanese Language Specialist)
Gratitude IncAssociate Customer Support (Japanese Language Specialist)
Job Description
Key Skills
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We are Hiring: Associate Customer Support (Japanese Language Specialist)
Are you fluent in Japanese and looking to build a thriving career with an international footprint? A premium global organization is seeking dynamic Japanese-speaking Customer Support Associates to join our state-of-the-art facility in Cyberjaya, Malaysia.
This role offers full visa sponsorship and complete relocation support for global candidates, making it an incredible opportunity to live and work in one of Southeast Asia's most vibrant tech hubs!
Role Overview & Compensation
Designation: Associate Customer Support
Location: Cyberjaya, Malaysia (Full-Time, Office Mode)
Basic Salary: RM 8,000 to RM 10,000 per month (Dependent on customer service experience)
Allowances: RM 500 fixed Monthly Transportation Allowance + Shift Allowance (for afternoon shifts)
Working Schedule: Rotational shifts (Morning and Afternoon schedules)
Available Shifts (MYT): 08:00–17:00 / 09:00–18:00 / 13:00–22:00 / 15:00–24:00
Key Perks & Relocation Benefits (For Expats)
Global Sourcing: Open to qualified candidates located anywhere in the world.
Full Visa Support: Work permit and employment visa sponsorship provided for eligible candidates.
Relocation Package: Reimbursement for a 1-way flight ticket to Malaysia and 1 week of hotel accommodation upon arrival.
Visa Processing Timeline: Approximately 3 to 4 months post-selection and complete document submission.
Key Responsibilities & Deliverables
Live Contact Management: Handle incoming phone calls from customers, addressing and resolving queries with an empathetic, customer-centric approach.
Issue Escalation: Identify and escalate priority customer issues to the immediate team lead per client specifications.
Process Excellence: Stay fully updated on product updates, process adjustments, and system best practices while maintaining exemplary attendance and punctuality.
Performance Indicators (KRAs): Drive excellent customer satisfaction (CSAT), achieve internal quality benchmarks, maintain active KPI targets, and complete 9 hours of staffed time on all rostered days.
Applicant Specifications & Qualifications
Language & Domain Requirements:
Mandatory Language Proficiency: Must be a Native Japanese speaker OR hold a JLPT N1 Certification (Note: JLPT N2 or below is strictly not accepted). Excellent verbal and written communication skills in Japanese are required.
Domain Preference: Prior experience working in an E-commerce environment is highly preferred.
Education & Experience Matrix:
University Graduates (or graduating in 2026): No prior experience required (Freshers are fully welcome!).
Vocational College Graduates: Requires a minimum of 4–5 years of working experience.
High School Graduates: Requires a minimum of 7–8 years of working experience.
Hiring & Assessment Process
Interested candidates must go through a structured screening flow to ensure a seamless onboarding experience:
Assessments: Complete the JP LAT (Japanese Language Assessment) and take a Japanese typing test via
10FastFingers
(A screenshot of your typing score must be submitted).Pre-screening: Internal RMG pre-screening verification.
Operations Interview: 1 to 2 rounds of business and operations evaluation.
Take your career to a global stage with an elite customer experience team—Apply Today!
Role
Japanese Language Expert
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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