Customer Service

Gratitude Inc

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18 hours ago

Customer Service

1-2 Year(s)

RM 5 - RM 10 Thousand p.a

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Interpersonal Multitasking Time Management Customer Management Excellent verbal good communication skills customer support Customer Service Agent Mandarin or Cantonese Voice Support

34 candidate(s) have already applied for this Job. Apply now

Ability to converse & written fluently in English, Bahasa Malaysia, Mandarin & Cantonese.Preferable Mandarin & Cantonese speaker.

• SPM/Diploma/Degree any field

• Fresh graduates are encouraged to apply.

• Minimum 1 year experience in related area is preferable

• God verbal communication skills, telephone etiquette along with active listening skills

• Customer centric mindset

• Ability to multi-task, set priorities and manage time effectively

• Resilient and highly adaptable to dynamic working environment

• Must be able to work closely within the team and the same time able to work independently with minimal supervision

• Willing to work any 5 days rotational with office hours. (9am to 6pm)

• Providing first level support via phone enquiries whilst meeting service level and turnaround standards.

• Identify customers’ needs, clarify enquiries/complaints and resolve issues in a prompt and professional manner.

• Coordinate with internal departments and escalate the unresolved issues to the second level support team and ensure all cases are followed through to closure.

• Engage and going the extra miles to satisfy customers’ needs and build customer loyalty.

• Maintain records of all conversations in the call centre database in a comprehensive manner for use of analysis and reporting.

• Undertake any other duties as-and-when assigned by the Management.

Role

CRM/Cust. Service Mgr

Timings

Rotational Shifts (Contract To Hire)

Industry

Telecom / ISP

Work Mode

Process

Voice

Functional Area

Banking / Insurance

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Joy Ezennajiofor

Recruiter - Gratitude Inc

NA, nigeria

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