Customer Service
Gratitude IncCustomer Service
Job Description
Key Skills
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Title - Customer Service Advisor
DOJ - 26th Aug
Location - KL Sentral
Salary - "RM4000 + KPI Allowance max up to Rm300 + Night Shift Allowance Rm320
(May request more, based on previous payslips - only max to RM4300)"
Eligibility - Graduate / Diploma with min 2 years exp in Customer Service. Must be able to able to read, write and speak traditional and simplified and traditional mandarin.
POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and Mandarin
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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