Customer service advisor-Cantonese speaker
Gratitude IncCustomer service advisor-Cantonese speaker
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title - Customer Service Advisor (Cantonese)
DOJ - 12th Aug Immediate Joiner.
Shifts - 9am to 9pm (Rotational Day Shifts)
Account - Chat Support for Airlines process.
Location - KL
Salary - 4100 MYR +KPI Allowance.
Languages - Cantonese Excellent English B2
Eligibility - 2 years strong CS experience in BPO Industry, Airline/Booking experience is a plus.
Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client,
travel agents and passenger’s inquiries via inbound calls.
Duties and Responsibilities:
Primary Job Functions:
• Answer incoming calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide
solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given metrics in accordance to the center’s commitment to client
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide accurate information and excellent customer service
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable resources
• Process request according to customer’s preference on time
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and report
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
Aviation / Aerospace Firm
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Service Gaming
Gratitude Inc1 - 2 Year(s)
RM 4 - RM 5 Thousand p.m
Kuala Lumpur, Malaysia
Risk Operation Specialist in city of selangor
Gratitude Inc0 - 3 Year(s)
RM 4 - RM 5 Thousand p.m
Kuala Lumpur, Malaysia
Telemarketer - Portuguese
Gratitude Inc1 - 2 Year(s)
RM 5 - RM 8 Thousand p.m
Cyberjaya, Malaysia
TEAM MATE NON VOICE
Gratitude Inc0 - 10 Year(s)
RM 2 - RM 4 Thousand p.m
Kuala Lumpur, Malaysia
Associate Customer Support
Gratitude Inc0 - 1 Year(s)
RM 8 - RM 10 Thousand p.m
Selangor, Malaysia
Risk Operation Specialist
Gratitude Inc3 - 4 Year(s)
Confidential
Selangor, Malaysia
Hiring For Mandarin Sales Representative in Bangkok
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
1 - 3 Year(s)
RM 2 - RM 10 Thousand p.m
Kuala Lumpur, Malaysia
Associate Customer Support
Gratitude Inc4 - 8 Year(s)
RM 8 - RM 10 Thousand p.m
Selangor, Malaysia
招聘信息：客户服务代表（普通话和粤语）
Gratitude Inc1 - 10 Year(s)
RM 3 - RM 4 Thousand p.m
Kuala Lumpur, Malaysia