Customer Service Advisor-Mandarin
Gratitude IncCustomer Service Advisor-Mandarin
Job Description
Key Skills
Be the first to apply for this job. Apply now
Title - Customer Service Advisor
DOJ - 22nd July and 5h Aug
Location - KL Sentral
Salary - Upto 4100 MYR plus 500 complexity allowance
POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Role
Mandarin Language Expert
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Hiring For IT support Call Center in Kuala Lumpur
Genpact Malaysia Sdn. Bhd.1 - 15 Year(s)
20 - 80 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Executive - English and Bahasa
Gratitude Inc2 - 3 Year(s)
Confidential
Kuala Lumpur, Malaysia
Customer Service Advisors - Gaming(Native Korean)
Gratitude Inc1 - 4 Year(s)
8 - 9 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service
Gratitude Inc0 - 2 Year(s)
2 - 5 Thousand p.m
Kuala Lumpur, Malaysia
Customer servicer native Japanese
Gratitude Inc2 - 5 Year(s)
7 - 9 Thousand p.m
Kuala Lumpur, Malaysia
Korean Speaker Jobs across Call Centers in Malaysia
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
1 - 15 Year(s)
6 - 8 Thousand p.m
Kuala Lumpur, Malaysia
4 - 5 Year(s)
Confidential
Kuala Lumpur, Malaysia
Senior Sales Adm-Urgent Hiring
Gratitude Inc1 - 3 Year(s)
3 - 5 Thousand p.m
Selangor, Malaysia
Customer Service Advisor
Gratitude Inc2 - 3 Year(s)
3 - 4 Thousand p.m
Kuala Lumpur, Malaysia