Customer Service Advisor| Mandarin/ Japanese/Korean/Cantonese/Eng/Thai Speakers
Gratitude IncCustomer Service Advisor| Mandarin/ Japanese/Korean/Cantonese/Eng/Thai Speakers
Job Description
Key Skills
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Customer Service Advisor| Mandarin/ Japanese/Korean/Cantonese/Eng/Thai Speakers
Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Essential Skills, Knowledge, and Experience:
- Candidate must Minimum Diploma & above
- Required language(s): English, Japanese, Korean, Mandarin, or Thai (Salary range will be different depending on the language spoken)
- Applicants must be willing to work in Penang.
- Job Training provided.
Role
Customer Care Officer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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