Customer Service Agent (Mandarin or Cantonese Voice Support)
Gratitude IncCustomer Service Agent (Mandarin or Cantonese Voice Support)
Job Description
Key Skills
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Requirement: Degree/Diploma/SPM holder with no experience needed
Working Hour: 5 days in a week (Mon-Sun). Permanent night shift, 8pm-8am (Depends on which shift entitled)
Salary: RM4000-RM4500 + Night shift allowance
5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice
Role & Responsibilties:
- Delivery excellent customer support & services and offering patient assistance at all times.
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
Requirements:
- Minimum 1 year relevant working experience in voice channel support in customer services
- Minimum Diploma Holder or higher is preferred.
- Proficient in Mandarin either Cantonese and English is a must
- Malaysian Native speaker with above or more required languages is an added advantage
- Proficient in general computer knowledge & skills.
Role
Any Other
Timings
Flexible ()
Industry
Telecom / ISP
Work Mode
NA
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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