Customer service ( Chat support - mandarin speaker)
Gratitude IncCustomer service ( Chat support - mandarin speaker)
Job Description
Key Skills
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Job Title: Customer Service (Chat Support Mandarin)
Location: KL Sentral
POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as
required
• Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers
are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the
processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language
Required - 29 HC (Urgent) to join by 1st of July. Notice buyout within 5K MYR. Case to case basis.
Salary Range – 3800 – 4100 Basic Sal plus 500 MYR Complexity Allowance only for this project fixed monthly. Also entitled to 300 MYR night shift allowance
Required Candidates with Simplified and traditional Mandarin / Chinese speakers, CDDs are required to translate English to Mandarin and also read traditional Mandarin/Chinese. Must be able to read traditional Chinese and can write simplified Chinese.
Role
Any Other
Timings
Night Shift (Permanent)
Industry
Other
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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