Customer Service Executive
Gratitude IncCustomer Service Executive
Job Description
Key Skills
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Role: Customer Service Executive (English+Bahasa Speaker)
Project: E-Hailing & Deliveries Service (Back-Office)
Location: Johor Bahru
Contract Period: 24 months
Working Days: 5 days
Working Shift: Monday to Friday (Compulsory working on Public Holidays)
• 9 am - 6:30 pm
• 10am - 7:30 pm
Language Proficiency: English, Bahasa Melayu
Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.
Salary Package:
• Basic Salary (RM): 2,100.00
• Key Performance Indicator (KPI): 200
Public Holiday Rate: Yes
Overtime: *If Require
Training Provided: Yes
Shuttle Services Provided : Yes
Job Descriptions:
• Provides continuous helpdesk support via telephone, chat & email related to the product.
• Employ high level of interpersonal & communication skills while solving customer's issues.
• Conducts basic probing to determine the next action to customer's enquiries.
• Exceeding customer expectations in terms of customer service and providing accurate information.
• Working in a team to achieve the required KPI elements and SLA.
• Good computer literacy.
Interview mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Interview Process: Required Assessments
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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