Customer Service Executive - Cantonese
Gratitude IncCustomer Service Executive - Cantonese
Job Description
Key Skills
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Qualification: Completed with SPM, UEC, ICGSE certificate
Language: Mandarin, Cantonese and English
Job Description:
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products
Exceeding customer expectations in terms of customer service and accurate information.
Working in a team to achieve the required KPI elements and SLA.
Proficiency in English Communication (Speak, Read, Write)
Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
Exceeding customer expectations in terms of customer service and accurate information.
Working in a team to achieve the required KPI elements and SLA.
Training Period : 1 month
Basic Salary (RM)
Traditional Mandarin and English: 3,000
Mandarin, Cantonese and English: 2,100
Key Performance Indicator (KPI): 400
Night Shift Allowance: 300
Overtime: If required
Working days: 6
Shuttle service provided: Yes
Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25
Working Shift: 24 Hours
(Compulsory working on Public Holidays and Weekends)
Interview mode: walk-in
Attraction: 1 month Accommodation Provided For Outstation * Upon request, with 6-month(s) services bond
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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