Customer Service Telco Local mandarin/Global English (India/Filipino)
Gratitude IncCustomer Service Telco Local mandarin/Global English (India/Filipino)
Job Description
Key Skills
11 candidate(s) have already applied for this Job. Apply now
Location: KL
Local mandarin or Indian or Filipino with Telco Exp of 1 yr in Customer Service
MANDARIN - Salary : Basic : 4000MYR + KPI allowance max up to 300MYR + Night shift allowance max up to 320MYR
GLOBAL - Salary : Basic : 4000MYR + Housing allowance 200MYR + KPI allowance max up to 300MYR + Night shift allowance max up to 320MYR
Start date : 11 Feb
Concentrix Greater Kuala Lumpur (On-site)
As a Customer Experience Professional at Concentrix, you will be responsible for delivering exceptional customer
service and ensuring outstanding experience for our customers across all touchpoints. Your main duties will
include:
• Providing exceptional customer service: You will be the primary point of contact for our customers,
addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with
empathy, patience, and professionalism.
• Understanding customer needs: You will need to understand the unique needs of our customers and
provide tailored solutions to their problems. You will be expected to anticipate customer needs and
proactively offer solutions.
• Improving customer experience: You will work closely with other teams to improve the overall customer
experience, identifying pain points and developing strategies to address them. You will be responsible
for implementing changes to improve customer satisfaction and loyalty.
• Ensuring customer satisfaction: You will be responsible for measuring customer satisfaction and ensuring
that our customers are happy with our products and services. You will be expected to analyze customer
feedback and use it to improve our offerings.
• Collaborating with cross-functional teams: You will collaborate with other teams, such as marketing, sales,
and product development, to ensure that our customers have a seamless experience across all
touchpoints. You will be responsible for communicating customer insights to these teams to inform their
decision-making.
We are looking for people who are:
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with customer experience software and tools.
• Passion for customer service and continuous improvement.
Minimum requirement:
• Education: A diploma holder or higher is preferred.
• Minimum of 1 year relevance working experience in a voice channel in customer service
• Communication skills: Excellent verbal and written communication skills are essential for a customer
service representative.
• Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving
skills to assist customers in resolving issues.
• Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability
to learn new software quickly.
• Time management skills: Strong time management skills are important to manage multiple customer
inquiries simultaneously and meet customer service targets.
• Availability: Customer service representatives are often required to work flexible schedules, including
evenings, weekends, and holidays.
• Sales skills: so some customer service representatives may be required to upsell or cross-sell products
and services.
• Training: Concentrix Provides training for its customer service representatives, which may include
product knowledge, company policies, and customer service techniques.
• Experience in telco industry and serving Singapore market will be an added advantage.
What’s on offer:
• A competitive salary with performance-related pay and early morning shift allowance
• A bright, modern, and exciting place to work with excellent facilities.
• Great work culture and supportive colleagues
• Career growth opportunities
• Annual reward and recognition events
• Medical benefits
Role
Customer Service Executive -Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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