Customer Service Executive (E-Hailing & Delivery Project Malaysia Market)
Gratitude IncCustomer Service Executive (E-Hailing & Delivery Project Malaysia Market)
Job Description
Key Skills
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Job Title : Customer Service Executive (E-Hailing & Delivery Project Malaysia )
Qualifications:
Education: Completed with SPM, UEC, ICGSE certificate
Language: Bahasa & English (Read, Write & Speak)
Job Description:
-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products
-Exceeding customer expectation in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.
Role
Customer Delivery Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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