Customer Service Executive (E-Hailing & Delivery Project Malaysia Market)

Gratitude Inc

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1 month ago

Customer Service Executive (E-Hailing & Delivery Project Malaysia Market)

1-5 Year(s)

Johor

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Job Description

Key Skills

Customer Service SLA Requirements Customer Care Team player KPI Bahasa Speaker Bahasa Language English, knowledge of other language shall be an added advantage

73 candidate(s) have already applied for this Job. Apply now

Job Title : Customer Service Executive (E-Hailing & Delivery Project Malaysia Market)

Working Shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)

Salary: 1900 MYR Basic + Allowance 700 MYR

Working days: 6

Shuttle service provided: Yes

Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25

Location: Johor Bahru

Qualifications:

Education: Completed with SPM, UEC, ICGSE certificate

Language: Bahasa & English (Read, Write & Speak)

Job Description:

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

Interview mode: Walk in / Online

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

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Tracy Jepkosgei

Recruiter - Gratitude Inc

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