Customer Service Executive (E-Hailing Project SG & MYR Markets)

Gratitude Inc

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2 weeks ago

Customer Service Executive (E-Hailing Project SG & MYR Markets)

1-2 Year(s)

2 - 3 Thousand p.m

Johor (Johor Bahru)
(Base Location for WFH)

Job Description

Key Skills

Customer Relations Bahasa inbound calls typing skills Proficient in English

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Job Title :

Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Bahasa & English for MY market & Only English speakers for SG Market

Salary - 1900 MYR Basic plus 700 MYR Allowance for Bahasa speakers & 2100 MYR Basic plus 700 Allowance for English Speakers

DOJ: 4th & 18th Sep

Location - Johor Bahru.

Job Description:

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficiency in English Communication (Speak, Read, Write)

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

Working days- 5.5 / 6

Shuttle service provided- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours

(Compulsory working on Public Holidays and Weekends)

Interview mode- Walk in & virtual Interviews for outstation cdds

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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