Customer Service Executive - English & Bahasa

Gratitude Inc

1280 Views

14 hours ago

2-3 Year(s)

Kuala Lumpur

Job Description

Key Skills

Initiative Multitasking english Social media management

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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies.

Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now.

We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have ongoing hiring for a Customer Service Executive – English & Bahasa.

Responsibilities

Handle all social media interactions including:
- Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customer on social media properties (contests, content, etc) to drive positive feedback.
- Social media monitoring around brand sentiment and reputation.

Moderate the content and engage the members on community forum.

Pick up trending issues and report them expeditiously to the team leader.

Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.

Help with ad-hoc projects and tasks (social media & customer care related).

Edit, proofread, and distribute content in a multi-channel environment.

Requirement

Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.

Capable of handling 2 to 3 concurrent chat when doing support.

Understanding of Social Media Marketing is a plus point.

Ability to work independently and with initiative.

Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.

Ability to work rotating shifts (including weekends and public holidays)

Location: Kuala Lumpur

Salary: RM 2100 - 2400

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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